Job Description
Location: Melbourne
Job type: Full time
Organisation: The Royal Victorian Eye and Ear Hospital
Salary: Salary not specified
Occupation: Administration/Secretarial, Health and Allied Health, IT and Telecommunications, Other
Reference: 16298
The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. As Australia’s only specialist eye, ear, nose and throat hospital, the Eye and Ear has been providing care for the senses for 150 years. The Eye and Ear has almost 60 different outpatient clinics for the diagnosis, monitoring and treatment of vision and hearing loss and provides a 24-hour emergency eye and ear, nose and throat service. Every year the Eye and Ear cares for over 220,000 patients, with over 160,000 outpatients, nearly 44,000 emergency patients and over 17,000 inpatients. The hospital is currently undergoing a major redevelopment to create a modern internal structure and to improve access for patients, visitors and staff.
Our Vision
A world leader providing exceptional care
Our Mission
We aspire to be the world’s leading eye and ear health service through:
- Outstanding patient experience
- Exemplary leadership
- Inspiring our people
- Building a platform for the future
Our Values - Integrity, Care, Teamwork, Excellence
About the Role - Service Desk Technician
Come join the Eye and Ear Team as a Service Desk Technician - As aService Desk Technician, you will be the first point of contact for any IT related issues and queries and will provide exceptional service and assistance to rectify and solve issues as they arise. You will mainly provide phone and email support, remote access support and also face to face and direct contact support. Responsible for providing consulting, technical support and analytical problem tracking services to staff / end users. Work assignments typically involve the installation, configuration and troubleshooting of diverse software applications and hardware systems being used by staff.
All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status. All staff must be fully vaccinated for COVID-19 (3 doses) and for clinical staff, patient facing staff and staff working in clinical areas, it is a mandatory requirement to provide evidence of a current influenza vaccination.
Centrally located, close to public transport and a short walk to the CBD, we offer considerable employee benefits, including salary packaging, subsidised car parking as well as educational support.
The Eye and Ear is an equal opportunity employer and is committed to providing a work environment free from harassment or discrimination and to promoting cultural diversity and awareness in the workplace.
The Eye and Ear is a smoke free environment.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
At The Royal Victorian Eye and Ear Hospital, we are committed to supporting people with disability to gain employment and develop their careers; we encourage you to apply. If you would like further information about this role, please contact Jeanette Anderson 9929 8071 to discuss.
