The Opportunity
This is an exciting WORK FROM HOME opportunity to learn new skills and use your exceptional customer service skills as a customer service consultant for OracleCMS on behalf of Gippsland Water Authorities. We are seeking a highly-responsive and customer-focused individual who will be responding to fault enquiries and completing a variety of administration tasks.
Must be available 7 days a week from 5:00pm to 9:00am
Responsibilities
· Answer inbound emergency requests from customers for reported faults (received via telephone or email) in a timely manner, ensuring overall customer satisfaction
· Monitor SCADA systems, provide accurate reporting and data analysis, complete day-to-day administrational tasks
· Manage customer interactions relating to faults in-line with business and regulatory guidelines
· Notifying customers of water on/off alerts
· Escalation and paging are initiated in accordance with procedures, monitoring sent messages and providing updates in a timely manner
· Completing various administrations tasks such as emails, data-entry, record keeping and documentation of relevant call details
Skills & Experience
· You must be reliable and have a fantastic work ethic
· Flexibility - ability to adapt to customer’s needs and to changing priorities
· Excellent organisational and time management skills, must be able to multitask
· Excellent communication and presentation skills, with a professional and friendly demeanour
· Goal and task oriented
· Excellent literacy and numeracy skills
· Ability to absorb a high volume of information and provide appropriate and accurate feedback to customers
· Able to demonstrate active listening skills, attentiveness & empathy
· Customer orientation and ability to adapt/respond to different types of personalities
Your work from home station must have a reliable high-speed connection, preferably NBN and a dedicated workspace at home.
This is a work from home position, initial training to be conducted in-office.
Job Type: Full-time
Benefits:
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Application Question(s):
- What strategies do you use to ensure excellent customer satisfaction? How do you measure your own success in delivering exceptional customer service?
- Can you describe your previous customer service experience? What types of interactions did you handle, and what were your responsibilities?
- Are you comfortable handling a high volume of calls or emails in a fast-paced environment? How do you ensure accuracy and efficiency in your responses?
Experience:
- Inbound call centre: 1 year (Preferred)
- Outbound call centre: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Authorisation:
- Australia (Preferred)
Work Location: In person
