At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, including Winning Appliances, Appliances Online, Winning Services, Home Clearance, Rogerseller, and Ora, all of which are committed to delivering excellence to our valued customers.
Reporting into the Service Liaison Team Leader, the Service Liaison role is responsible for providing exceptional after sales service to ensure a fantastic customer experience.
The role supports and troubleshoots any problems the customer may experience with the operational efficiency of their product and includes liaising with 3rd party suppliers, manufacturers and service agents via phone and email to help rectify any problems, faults or damages.
- Excellent verbal and written communication skills
- Ability to work efficiently under pressure and adapt to changing priorities
- Ability to build rapport with customers and suppliers
- Strong computer skills
- Excellent problem solving skills and a can do attitude!
Additional Information
- Liaise with customers to diagnose operational issues with their product
- Log all service calls and accurately update all customer service records
- Coordinate and book service calls for customers by liaising with third suppliers such as manufacturers,suppliers and service agents
- Liaise with Finance and/or Order Management to process any credits, refunds or sales returns on faulty products
- Answer all customer emails and phone calls within an acceptable time frame
- Keep up to date with new and existing product knowledge through regular training
