- Salary negotiable depending on experience
- Opportunity for career development and growth
- Diverse role within a growing company
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This International Freight Forwarder is seeking an experienced Customer Service & Sales Support Representative to manage a portfolio of clients and support the sales team. This role is open to experienced candidates in the Australian freight forwarding market in either a dedicated customer service or combination operations and customer service role. In the role you will be the first point of contact for client enquiries and following the shipment from order, through to delivery - CargoWise experience is highly desired
Duties and responsibilities:
- Handling general customer enquiries and query resolution
- P/O management & status reporting
- Taking bookings and arranging transport
- Formulating and submitting client quotations
- Status reporting and updating on any industry changes
- Coordinate & provide support to the sales team
- Attending client visits with sales staff and management as required
- Liaising with overseas offices, internal departments, vendors and clients
- International freight forwarding customer service or combination operations experience essential
- Cargowise experience highly desired
- Computer literacy in MS Office – MS Word and MS Excel
- Excellent communication skills – written and oral
- Excellent customer service skills with proven relationship building skills
- Willingness to learn and contribute to team outcomes
- Strong attention to detail
- Ability to prioritise and follow through
People in Focus are specialists in creating employment solutions in international and domestic freight forwarding and logistics. Interviews can be scheduled at a location convenient for you.
www.peopleinfocus.com.au
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