Client Services Officer - Newcastle Region [Australia]

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Division: Courts, Tribunals and Service Delivery
Location: Newcastle, NSW, AU, 2300 Cessnock, NSW, AU, 2325 Maitland, NSW, AU, 2320 Muswellbrook, NSW, AU, 2333 Raymond Terrace, NSW, AU, 2324 Scone, NSW, AU, 2337 Singleton, NSW, AU, 2330
Req ID: 60541

Creating a talent pool for Newcastle, Maitland, Raymond Terrace, Cessnock, Muswellbrook, Singleton and Scone Locations

Ongoing, Temporary, and Part-Time roles available

Clerk Grade 1-2 ($67,975-$73,901) + Super and leave loading


What you’ll do


Courts, Tribunals and Service Delivery support the NSW community by providing access to justice services, through the protection of rights and public safety initiatives.

As a Client Service Officer with Court Services, you will provide a range of clerical and administrative services including but not limited to; responding to customer enquiries, data entry and records management.

You will assist with the effective operation of Court rooms, perform complex administrative services to meet statutory obligations and deliver high quality professional services to clients.

Circuit travel to other locations within a hub may be required - staff are required to possess a current Drivers Licence and be willing to travel, including overnight stays. There is no regular public transport available.


What we’re looking for


  • An effective communicator and have experience providing high level clerical and administrative support.
  • Someone who can display a flexible approach to your work, the ability to work in different teams, and have confidence using core office software applications or other technology.
  • Someone who holds a current Australian Drivers Licence is an essential requirement for this role.
  • Someone who is willing to travel to other locations within a hub including staying overnight in some cases

Download the role description.


We do work that really matters


Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.


Are you ready to join us?


Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!


Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).


Applications close: 12/06/23 at 11:59pm AEST.


Applications will be assessed as received so please ensure you complete your submission at time of application. Please monitor your inbox / junk folder for communication. All correspondence will be sent to the email on your candidate profile.


There will be 3 assessments incorporated in this recruitment and will all be online.


Got a question?


If you’ve got a question about applying or require an adjustment in the recruitment process, please, contact Mary Michael at mary.michael@justice.nsw.gov.au


For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Pia Pedersen at pia.pedersen@justice.nsw.gov.au


Inclusion and Diversity lies at the heart of how we recruit


We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.


To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.


Other Information


A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.


Due to the Covid-19 Pandemic some interviews and assessments may be performed using alternative methods. For more information visit Our Process.


Thank you for your interest in this role. We look forward to receiving your application.

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