$ads={1}
Duties and Responsibilities
- customer phone calls
- General ad hoc duties
- Work closely other team members to ensure customer order processing, order amendments, requests and general enquiries are processed in a fast, accurate and efficient manner.
- Provide a personalised excellence of service specific to each customer’s needs.
- Be responsive to phone and email contact.
- Assist in developing systems and processes to improve service quality within the customer service team and customer base.
- Liaise with manufacturing plants and sales staff on all issues and opportunities.
- Update customer material numbers in SAP.
- Supply customers with requested documentation where requested. Certificates, product specifications, copies of invoices/delivery dockets, current price lists.
- Manage customer credit blocks and liaise with Sales and accounts receivable in relation to these issues.
- Communicate with warehouses & Pact support to gain information of ETA’s by request from the customer or proactively chasing information to avoid a delivery issue.
- Conduct a customer first mindset within the customer service team ensuring to understand the customer individual needs and operating environment.
- Proactively manage supply issues and work closely with account managers, planners and operations managers on all manufacturing delays, and develop an understanding of SOH dashboards.
- Investigate, prepare and process customer credits and returns for customers within your in boxes.
- Input pricing update sheets into SAP where applicable.
- Raise Master data and IT requests where applicable to maintain customer information in SAP.
- Please apply below or Email your resume and Cover letter directly to Kelly on kjenkins@lpcommercial.com.au
Only shortlisted applicants will be contacted
LP Consulting Services | https://www.labourpower.com/labourpower-consulting-services
The post Inbound Call Centre Customer Service appeared first on Labourpower.
$ads={2}
