Trustee Services Coordinator [Australia]

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Mercer is seeking candidates for the following position based in Melbourne, Sydney or Wollongong:

Trustee Services Coordinator

  • Full-time fixed until January 2024


What can you expect?

What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing outstanding career development, learning opportunities, financial rewards and we are committed to making your journey with us FUN.

  • Voted #1 HR Consulting Company Globally
  • Prestigious Melbourne CBD (Docklands 3008), Sydney CBD (Barangaroo 2000), or Wollongong CBD (2500) Location
  • Great Package
  • Great time to join this global organisation in Growth Phase.


What is in it for you?


At Mercer, we recognize that our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities which will support and nurture you with every opportunity to reach your full potential. We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more!

  • Flexible hybrid work environment including work from home
  • Leading training and development programs
  • Professional environment where your career path really matters and is supported in our global organization
  • Great team of energetic and supportive colleagues
  • Genuine work life balance.


We will count on you to:


The Trustee Services Coordinator (TSC) is dedicated to the delivery of excellent service to clients and Trustee offices with respect to the administration services provided by Mercer, as outlined in the Administration Services Agreement.


TSC is the primary point of contact for both the client and all internal Mercer teams regarding operational issues. This involves engaging with a wide range of internal and external stakeholders to influence successful outcomes and drive client deliverables in line with the Administration Operations model.


What you need to have:

  • Superannuation experience
  • Client focused with an ability to manage client expectations
  • Ability to build strong working relationships and to influence outcomes
  • Up-to-date knowledge of superannuation legislation
  • Excellent knowledge of superannuation concepts, including benefit design and insurance arrangements.


About us:


Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

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