POSITION DESCRIPTION
ROLE TITLE: Casual Tourism Information / Library Officer
DEPARTMENT: Corporate Services
REPORTS TO: Terrestrial Team Leader
LOCATION: V.I.C (Terrestrial Centre)
Low Street, Georgetown QLD 4871
DATE PREPARED: 2021
PREPARED BY: Human Resources
This Statement represents an accurate description of the role of the Casual
Tourism Information/Library Officer.
Signed Position Incumbent:
Dated:
PRIMARY ROLE PURPOSE:
Provide a high standard of customer service to both visitors and locals of the
Etheridge Shire.
1
ENVIRONMENT
Etheridge Shire Council, ‘The Golden Heart of the Gulf’ is a medium sized rural Council
which borders Tablelands Regional Council, Charters Towers Regional Council, Flinders Shire
Council, Richmond Shire Council, Croydon Shire Council and Carpentaria Shire Council.
The Shire covers an area of 39,039km2 the Etheridge Shire is bursting with development
opportunities with a current population of approximately 1,000. It is expected to rapidly
expand to over 2,500 if the development that is earmarked for the region is approved.
Our new vision for the Shire is one for a “balanced community with robust economic and
environmental assets which supports our youth and the wellbeing of our citizens”.
Mining, Tourism, Beef Cattle and Agriculture are the predominant industries which is the
driving factor behind our economy, but as industry grows and our population steadily growing
so will the need for additional services to keep pace with this growth.
The shire has residential, rural/residential and industrial land available. The shire has good
community infrastructure in place and we are committed to providing additional infrastructure
for future generations to enjoy. The shire is a great place to live, work and play and to bring
up children and we are blessed with a caring and committed community.
The CEO will be joined by two (2) Directors creating the leadership team that will drive change
across the organisation, community and region in coming years. Opportunities for strategic
thinkers and ‘change agents’ exist across the functional areas of Corporate & Finance,
Community Services, Environmental Services, and Technical & Civil Services.
The key challenges for the Tourism Information/Library Officer over the next three to five
years include:
Team Work: The ability to effectively communicate the directives of Council.
Communication & Interpersonal Skills: The ability to effectively transfer ideas,
concepts and information. The ability to create, maintain and enhance relationships
with clients and staff in order to achieve work goals.
Leadership: The ability to create a shared understanding of requirements in the work
environment and through influence, enable team members to fully contribute to team
and corporate goals.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
Tourism Information/Library Officer
The incumbent will be responsible for, but not limited to:
Issuing / receipting books to and from library members, quarterly book exchanges,
book requests and shelving books
Overseeing the Use of Internet Room and entry to Mineral Collection
Ordering and re-stocking of brochures, souvenirs & any other TerrEstrial stock
Complete Quarterly Stock Take
Liaise with Tourism Operators for tour bookings
2
Provide Tourist with information on the Shire and Regions Tourist Attractions
Manage bookings of Internet room
Complete cash sales, Eftpos transactions and daily TerrEstrial Banking
To assist with the cleaning of Terrestrial Centre, including the Library, Internet Room,
Foyer, Office, Collection Rooms, Store and Toilets
To comply with Council’s Code of Conduct at all times
Other duties as directed by the Terrestrial Team Leader or Director of Corporate and
Community Services
KEY PERFORMANCE INDICATORS
Completion of all duties (as noted above) in a timely and efficient manner
Appropriate notification to supervisor in respect to work absences and leave
requirements
Compliance with all policies and procedures
Compliance with all workplace health and safety standards
Punctuality and courtesy at all times
Compliance of the adopted Code of Conduct
KEY BEHAVIOURS
Integrity:
Follows through with agreed actions.
Excellent work ethic:
Follows instructions carefully.
Anticipates potential problems and addresses them with Supervisor.
Team player
Attends and participates in team meetings.
Actively contributes to meeting discussions.
Results orientated
Sees tasks through to completion.
Completes tasks within specified time frames.
3
Commitment to Best Practice
Follows procedures.
Maintains accurate records.
Maintains an understanding of Council policies and procedures.
GENERAL INFORMATION AND CONDITIONS
Applicants are required to provide a written overview of their experience in relation to
demonstrating their ability to meet the above Key Responsibilities & Accountabilities
and provide a Resume with at least two referees.
(the above Key Responsibilities & Accountabilities is not required to be addressed
individually within the application to Council)
Appointment to the position of Tourism Officer will be engaged under the relevant
Award with an attractive remuneration package to the successful applicant.
QUALIFICATIONS
To perform this job successfully, an individual must have or be able to demonstrate a
background in Customer Service. The position requires a good general knowledge of the
regulations pertaining to Local Government/Tourism Industry.
Sound knowledge or the ability to gain the knowledge of regional tourist attractions
Computer skills and the ability in the use of Microsoft Word and Excel
Knowledge of email and Internet
Good literacy and numeracy skills
Good written and verbal communication skills
Ability and willingness to undertake training as required
Secondary School education to Year 10 standard
The ability to maintain confidentiality at all times
Ability to work as a team member
MEDICAL CONDITION
It is a requirement of the Etheridge Shire Council that a medical examination with an approved
General Practitioner be carried out prior to commencing employment. Successful employment
will be dependent upon receiving confirmation from the General Practitioner that you are
physically able to carry out the work required for this position.
CODE OF CONDUCT
You will be required to inform yourself of the contents of the Shire’s “Code of Conduct” and will
be required to adhere to the Code.
WORKPLACE HEALTH & SAFETY
You will be required to familiarize yourself with the Shire’s Safety Policy and “Safe Plan”
procedures. This includes compliance with all of the requirements of Project Safety Plans.
This also includes the legal obligations of an employee as defined by the Work Health and
Safety Act 2011.
4
DRUG & ALCOHOL POLICY
As an employee you will be required to participate in Council’s Random Drug and Alcohol
testing programme and comply with Councils Drug and Alcohol policy.
PROBATION PERIOD
N/A to casual position
ACCOMMODATION
No accommodation is provided with this position.
CERTIFICATES, LICENSES, REGISTRATIONS
It is a condition of employment that a Current ‘C’ class driver’s license be maintained at all
times. Failure to hold such license may result in termination of employment.
Council is committed to Equal Employment Opportunity, Diversity and Merit principles.
Existing Council policy will be applied to assist appointees to relocate.
Applications for this position should be forwarded to:
The Chief Executive Officer
Etheridge Shire Council
PO Box 12
Georgetown, Qld 4871
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