Patient Service Officer [Australia]

 

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The Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland.Our purpose is 'great care every day'.
The opportunity This role delivers exceptional person-centred customer service to patients, their families and the public.
The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.
This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.
Employment Term

• Permanent part-time, 45.6 hours per fortnight. Pleasse note the days, hours and locations of employment are detailed below -
• Thursday 08:00 am - 16;00 pm (Renal Unit, North Ward).
• Friday 07:30 am - 16:00 pm (Renal Unit, North Ward).
• Saturday 07:00 am - 15:00 pm (Renal Clinic, Townsville University Hospital).

The ideal application will be someone who has proven ability and can demonstrate the following:

• Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
• High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
• Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases which includes the ability to retrieve and interpret performance information.
• Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
• Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team, establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing work environment.
• Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
• Demonstrated awareness of, and ability to actively and effectively participate in a working environment supporting contemporary human resource practices including workplace health and safety, employment equity and anti-discrimination, ethical behaviour and continuous improvement.

Please refer to the Role Description for further details.
Generous remuneration package value up to $52,594 p.a.comprising:

• Wage rate ranges between $34.66 - $38.74 p.h. (AO3)
• Annual leave with a 17.5% loading.
• 12.75% employer superannuation contribution.
• Other employment benefits may include: salary sacrificing options, locality allowances, employee wellness and assistance programs, and access to corporate discounts.

Unsolicited resumes from recruitment agencies will not be accepted.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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