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The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.
About the role
The Business Support Officer is responsible for providing a full range of business, process, and administrative support services to support Customer Service Centre (CSC) Teams and CSC Manager. The Business Support Officer will be focus on processing and analysing all Customer Service Centre and related invoices from multiple vendors to ensure all invoices received are properly presented and justified. This position will assist the manager to identify and implement opportunities to improve the delivery of contracts and services. On a daily basis you will:
- P rovide the Customer Service Centre Manager and the Customer Service Centre Leadership team with high quality, accurate and timely business support.
- Preparing and at times coordinating briefing papers, reports, presentations and other professionally presented information using appropriate technology.
- Managing diaries, organising meeting arrangements, preparing agendas and support materials and taking minutes
- Assisting with recruitment, organising new starters, performance reviews and other confidential matters
- Undertaking research, preparing surveys, correspondence and reports as required.
- Provide project support services to the Customer Service Centre Leadership team.
- Organising training & conferences (bookings & travel arrangement as well as the preparation of support materials)
- Locally coordinating the rewards and recognition program for Customer Service Centre teams
- Compiling Council reports as required and coordinating the completion of Councillor Service Requests.
- Monitoring financial and budget information in relation to the Unit’s Business Plan/s including researching, collating and interpreting performance measures and trends.
- Other project support and administration duties as required from time to time.
- Coordinating internal and external customer service requests and maintaining and developing business relationships with internal and external customers and providing a friendly and professional service to those who come in contact with Customer Service Centre.
About You
The successful candidate should have:
- Tertiary qualification in Business, Management, Administration (or related discipline) or a significant amount of comparable industry experience in an administrative support capacity.
- 3+ years relevant administrative experience, with a proven track record of achieving objectives.
- Demonstrated ability to provide high level support to a broad team, or a senior personal assistant role, as well as lead and manage small projects.
- Demonstrated experience in business, customer and relationship management including handling sensitive matters with discretion.
- Experience in the preparation of tender and/or procurement documentation.
- Experience with business analytics and data administration preferred.
What’s on offer
We are offering an attractive total remuneration from $78,860 to $86,866 plus 10.5% Super.
In addition City of Parramatta also offer excellent employee benefits which include:
- A range of flexible work arrangements including hybrid WFH arrangements
- 14 weeks paid parental leave
- Access to Long Service Leave after 5 years
- Central Parramatta location (Public transport at our door, discounted parking)
- Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave including 2 days health and wellbeing leave per year)
- Learning and Development opportunities
- Health and Wellbeing programs (Fitness Passport, Flu Shots)
Want to know more?
Further information regarding the requirements of this role can be found in the attached Position Description .
How to apply
Candidates MUST apply online attaching a cover letter addressing the requirements of this role.
Applications close 9pm, 1 June 2023 and will not be accepted through any other medium.
The successful candidate is required to be vaccinated (at least 2 doses of a TGA approved COVID-19 vaccine) in accordance with Council's vaccination policy. Candidates may submit a medical contraindication for Council's consideration.
This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection.
The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.
Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.
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