About Us
It’s an exciting time for Discovery Parks. Since our inception in 2004 we have experienced extensive growth. We currently own and operate over 65 parks and employ over 1100 people throughout Australia. In 2018 we acquired Top Parks. Discovery Parks and Top Parks is now Australia’s largest network of holiday Parks. In addition to operating parks, we have the G'Day Rewards program – offering a community of mates’ exclusive deals and benefits at Australia’s largest network of holiday and workstay parks.
The Discovery Parks Group is a multidimensional business with a strong strategic advantage within the accommodation sector. Our aim is to be the leading regional accommodation business in Australia.
We are seeking passionate and hands-on people that enjoy working within a high-performance team that work together to help our customers discover what matters.
Lake Kununurra is the gateway to some of Western Australia's most remarkable natural attractions. Our park is on the edge of the lake, offering diverse accommodation from luxury cabins to simple camping sites.
About the Role
This position involves a mix of indoor and outdoor functions - at times grounds-based with a maintenance focus and at others Front Office Customer and strategic focused. This position is a live-in role with accommodation provided and as such, you will have a hands-on approach.
Your responsibilities will span across administrative front office management, to park operations, planning and development.
Responsibilities will include, but not be limited to:
- Exceptional customer service - ensure all staff provide excellent service and efficiently handle guest enquiries
- Front Office management - all aspects
- Park Operations – ensuring the efficient delivery of all services related to running the asset i.e. customer service, grounds management and cleaning. You will ensure a team culture is built to consistently provide customers with a beautiful, safe and well-maintained park
- Marketing - review and administration of third-party websites, local area marketing and assistance with revenue and yielding
- Given the nature of our business and care for customers an on-call roster will form part of the job requirements
Skills & Experience
We are looking for an individual with the ability to develop park team members and lead the park in the Manager's absence. You will be able to prioritise your workload to achieve daily outcomes whilst also understanding the big picture, always with the customer as the priority. You will bring to the role:
- Demonstrated skills and experience in hospitality management or other related industries
- Proven and demonstrated experience in managing, developing and training staff
- Strong computer skills, especially in the MS Office suite
- Proven experience in general building maintenance and grounds work
- A flexible attitude to work, and work hours (including weekends and after hours)
- Knowledge and understanding of WHS and responsibilities
- Previous experience with RMS or similar reservations systems will be held in high regard
- A love of customer facing communication, tourism and ideally the outdoors and the desire to be part of a regional town
Benefits
- Industry standard base salary plus all-inclusive accommodation for YOU & YOUR FAMILY
- Annual bonus based on KPI's
- Professional development & opportunities to grow personally as well as professionally
- Discounted accommodation at our network of parks for you, your family & friends
- Discounted products from our G'day rewards Partners
How to Apply
Discovery what matters - APPLY NOW! Visit the careers page at www.discoveryholidayparks.com.auor via the link below. Please have your cover letter and resume together in one file ready to upload.
Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. If you already have a Police Clearance valid within the last 6 months, please upload a copy to your profile.
Job Types: Full-time, Permanent
Salary: $65,000.00 – $68,000.00 per year
Benefits:
- Employee discount
- Employee mentoring program
- Housing provided
- Maternity leave
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Day shift
- On call
- Weekend availability
Supplemental pay types:
- Annual bonus
- Bonus
- Quarterly bonus
Experience:
- Assistant Manager: 2 years (Required)
- Hospitality Industry: 2 years (Required)
Work Location: In person
